Leg-Tech Careers

Available Positions

Product Owner
Senior Office 365 Admin

Product Owner


SALARY: $90,000.00 - $110,000.00 Annually
OPENING DATE: 11/19/19
CLOSING DATE: 12/20/19 05:00 PM

The Legislative Service Center, also known as LEG-TECH (pronounced 'LEDGE-TECK') is the dedicated technology solutions provider for the Washington State Legislature. We are a team of highly competent technology professionals committed to consistently meeting or exceeding customer and team expectations with innovative products and services. Our team is passionate about technology and we aim to provide a world-class IT customer service experience. Whether it takes the form of back-end infrastructure services, hardware and software troubleshooting, application development, supporting our hybrid cloud/on-premise environment, direct front-line customer support, help desk or training, we support a connected Legislature!

Our Planning and Product Development Team (aka PPDG) members work closely with our valued customers and our application development teams to develop and maintain our extensive suite of ~300 custom developed applications and services across 5-6 major portfolio families.

We are looking for a people-oriented, customer-centric, outcome-focused, Product Owner to join our Planning and Product Delivery team. In this role, you will work with customers and cross-functional business teams to drive the research, vision, roadmap, delivery, documentation, user testing, and status reporting for one or more products in our major portfolio families.

LEG-TECH is an equal opportunity employer. We offer competitive salaries, a comprehensive benefits package, training, and colleagues who truly enjoy what they do. To find out more about LEG-TECH please visit our website.

DUTIES:
Here are some of the things you will enjoy doing in your new role:

  • Work with customers and internal stakeholders to understand business needs and translate them into functional user stories for development
  • Work with software development teams and other workgroups to refine and prioritize product backlogs, elaborate user stories, and plan iterations (sprints)
  • Drive product vision, tenets and roadmap; set expectations for delivery of new functionalities
  • Develop and document standard operating procedures, instructions and training
  • Track and communicate progress to internal stakeholders and customers
  • Take on an active role in mitigating development and delivery impediments
  • Evaluate and recommend third-party products/services as required

Our Ideal Candidate:

  • Is passionate about technology in government and the Washington State Legislature
  • Has deep familiarity with data analysis tools and techniques (Excel, custom SQL, Power BI, Google Analytics, etc.)
  • Has project-management credentials or experience with project management methodologies (e.g. PMP, PMBOK)
  • Combines enthusiasm for working with people with a customer-centric viewpoint
  • Demonstrates a commitment to continuously developing their leadership skills as an engaged individual contributor
  • Appreciates the value and contributions of others around them
  • Is open to new ideas and appreciative of other perspectives put forth by both members of their team and customers
  • Can anticipate customer needs and plan ahead to meet emerging demands
  • Has an ability to process new, complex information and collaborate with customers and our technical staff
  • Is comfortable operating in a fast-paced, constantly changing landscape
  • Can quickly come up to speed and understand the unique aspects of the Legislature and appreciate the business drivers for legislative technology
  • Is a creative thinker who is capable of formulating, communicating and obtaining buy-in on a vision
  • Conveys a professional demeanor in dress, appearance, communication and attitude

QUALIFICATIONS:

  • 3+ years working experience as a Product Owner, Project Manager or Program Manager
  • In-depth working knowledge of Agile and Scrum principles and practices
  • Experience gathering user requirements, evaluating business impact, and working with a technical team to prioritize products, features, and user stories
  • Experience simplifying or improving business processes
  • Experience with technical writing, and creating product/process documentation
  • A track record of delivering results in fast-paced, ambiguous situations
  • Understanding of contemporary technology and technology practices
  • Understanding of contemporary UX research and UX design practices
  • Proven ability to operate at both tactical and strategic levels
  • Expert-level familiarity with the MS Office Suite, especially Word and Excel
  • Outstanding communication and presentation skills
  • Sharp analytical and problem-solving skills

SUPPLEMENTAL INFORMATION:
Interested persons should submit the following:

  • A résumé detailing the name(s) of employer(s), length of employment, position titles and scope of responsibilities
  • A letter of interest describing applicable qualifications and experience. In your letter, please include the following information:
    • A description of your key strength(s). How will these strengths drive results and ensure your success in this role?
    • A description of your key professional growth opportunity(ies). How do you envision this role making a contribution to your professional growth?
    • Tell us about at least one time when you delivered results in a fast-paced, ambiguous environment. How did you set priorities, use resources, and follow up on commitments?

Submit applications and paperwork to:

Legislative Service Center (LEG-TECH)
106 11th Avenue SW, Suite 2400
Olympia, WA 98501
Attn: Personnel or e-mail to:
personnel@legtech.leg.wa.gov


SELECTION PROCESS

Screening will begin immediately and this recruitment is open until filled. Initial screening will be based solely on the information provided by the candidate.

Interviews will be granted to candidates most closely matching the hiring criteria.

LEG-TECH is an equal opportunity employer.

Senior Office 365 Admin


SALARY: Depends on Qualifications
OPENING DATE: 12/02/19
CLOSING DATE: 12/20/19 05:00 PM

The Legislative Service Center, also known as LEG-TECH (pronounced 'LEDGE-TECK') is the non-partisan technology solutions provider for the Washington State Legislature. We are a team of highly competent technology professionals committed to consistently meeting or exceeding customer and team expectations with innovative products and services. Our team is passionate about technology and aims to provide a world-class IT customer service experience. Whether it takes the form of back-end infrastructure services, hardware and software troubleshooting, application development, supporting our hybrid cloud/on-premise environment, direct front-line customer support, help desk or training, we support a connected Legislature.

LEG-TECH is looking for a passionate Office 365 system administrator, who is interested in joining the technical support team, responsible for the Legislature;s Office 365 environment. We want someone with Office 365 working experience, who can hit the ground running and contribute quickly. The ability to function collaboratively within our team and support the priorities of the Legislature are critical characteristics of our new systems administrator.

You will have the opportunity to work with cloud services and technologies to support a modern, digital work environment. We offers competitive salaries, performance based salary reviews, a comprehensive benefits package, flexible work schedules, and colleagues who truly enjoy what they do.

To find out more about LEG-TECH please visit our website.

DUTIES:
You Will Have an Opportunity to:

  • Leverage your skills and talents to support Office 365 applications and services that give our customers the tools they need to do the work of the Legislature and give the public the information they need to interact with the Legislature.
  • Collaborate with our dedicated teams of professionals throughout the agency who care about their work and exceeding customers expectations.
  • Bring your ideas to the table for providing innovative solutions for our customers' needs.

Job Responsibilities

Under minimal supervision, individual in this position will drive to build LEG-TECH into a Best-in-Class digital service delivery team through:

Ensure LEG-TECH can support mission critical applications within Digital Workplace (Architecture, Troubleshooting, Education and Training, Operational Support, Implementation, Delivery Excellence, Customer Service, etc.):

  • Exchange Online
  • O365 Word, Excel, PowerPoint
  • Skype for Business
  • Teams
  • O365 Forms
  • Microsoft Stream
  • O365 Planner
  • O365 Groups
  • SharePoint Online
  • OneDrive for Business
  • Provide input into our Digital Workplace Strategy.
  • Provide strategic and technical leadership for Office 365 collaboration applications.
  • Align Office 365's Roadmap with LEG-TECH's Digital Workplace roadmap and ensure solutions and
  • architecture align with standards.
  • Coach/mentor other team members on Office 365 services.
  • Manage Office 365 Governance
  • Ensure support and maintenance meets or exceeds service level expectations.
  • Ensure service acceptance criteria from completed projects for Office 365 are met/exceeded by team.
  • Create and continually refine the roadmap for these technologies.
  • Communicate effectively and build strong working relationships with legislature customers on technical and business tasks.
  • Deliver to department's executive leadership technical knowledge, data, best practices, and recommendations for decision making .
  • Partner with various entities throughout LEG-TECH on Legislature-wide challenges (Governance, Projects, Public Disclosure, Security, Cloud Adoption, Modernization of Collaboration, etc.) .
  • Consult with the Legislature's various agencies on the capabilities and usage of Office 365 applications.
  • Provide Incident Management leadership when outages or incidents occur.
  • Perform varied job assignments commensurate with the IT Professional A level.

Our Ideal Candidate:

  • Combines enthusiasm with a passion for technology.
  • Demonstrates excellent people skills and sensitivity when working with a diverse group of customers who may have different or competing needs.
  • Can multi-task with composure while dealing with multiple simultaneous issues.
  • Is organized and methodical, yet flexible enough to handle shifting priorities situations that aren't clear-cut.
  • Has an ability to process new and complex information and collaborate with internal staff and customers when troubleshooting resolutions in a calm manner.
  • Conveys a professional demeanor in dress, appearance, communication and attitude.
  • Ability to produce high quality deliverables while maintaining schedule commitments.
  • Demonstrated ability to work independently and as part of a collaborative team.
  • Ability to maintain confidentiality, use good judgment and discretion.
  • Strong creative problem-solving, negotiation, and facilitation skills, and the ability to work collaboratively, and be self-directed.
  • Ability to move easily between leading, supporting, designing, developing, implementing roles.
  • Ability to build trust and engagement across teams and organizational structures.

QUALIFICATIONS:

  • Bachelor's Degree in business, public administration, computer science, Information Technology Management, economics, or a related field.
  • Eight (8) years of experience in Office 365 Administration or comparable skill level.
  • Experience in Identity Management strongly desired
  • Ability to convey technical information to non-technical staff or customers.
  • Demonstrated technical writing ability.
  • Ability to interact with diverse workforce within the Legislature and customer base.
  • Excellent customer service skills.
  • Strong business ethics and work ethic.

SUPPLEMENTAL INFORMATION:

Interested persons should submit the following:

  • A letter of interest describing applicable qualifications and experience
  • A résumé detailing the name(s) of employer(s), length of employment, position titles and scope of responsibilities Answers to the following questions:
    1. Describe your ability to perform in a fast-paced, results-oriented environment. How do you set priorities, use resources, and follow up on commitments?
    2. What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position.
    3. Describe your most challenging professional experience. Explain why and what was done to successfully meet the challenge.

If you have questions regarding the position, please contact us.

Submit applications and paperwork to:

Legislative Service Center (LEG-TECH)
106 11th Avenue SW, Suite 2400
Olympia, WA 98501
Attn: Personnel or e-mail to:
personnel@legtech.leg.wa.gov


SELECTION PROCESS

Screening will begin immediately and this recruitment is open until filled. Initial screening will be based solely on the information provided by the candidate.

Interviews will be granted to candidates most closely matching the hiring criteria.

LSC is an equal opportunity employer.