Customer Support Group Manager
The Legislative Service Center, also known as LEG-TECH (pronounced 'LEDGE-TECK') is the non-partisan
technology solutions provider for the Washington State Legislature. We are a team of highly competent
technology professionals committed to consistently meeting or exceeding customer and team
expectations with innovative products and services. Our team is passionate about technology and aims to
provide a world-class IT customer service experience. Whether it takes the form of back-end
infrastructure services, hardware and software troubleshooting, application development, supporting our
hybrid cloud/on-premise environment, direct front-line customer support, help desk or training, we
support a connected Legislature.
Our Customer Support Group team members work closely with our valued customers and internal
stakeholders to provide front line desktop and mobile support to the entire Legislature and nine legislative
agencies. We are a small team that responds to our customers' needs with expert consulting and timely
problem solving to keep the legislative process moving.
We are looking for a people-oriented, customer-centric, outcome-focused individual to lead a team of six
House and Senate Computer Support Facilitators (CSF) who support legislative staff and elected members
with their IT needs. Our ideal candidate will be an outgoing, proactive, empathetic problem solver with
strong facilitative leadership skills.
To find out more about LEG-TECH please visit our website
Customer Support Manager Description
The primary role of the Customer Support Group Manager (CSG Manager) is to ensure their team is
meeting or exceeding customer and team expectations within budget. The CSG Manager coaches and
mentors team members, oversees projects, leads customer discussions, develops strategies, and assists
in the day-to-day operations of their teams.
Some of the Things You Will Enjoy Doing in this Role:
Our Ideal Candidate
This position will require long hours or weekend work during the legislative session, special session,
and/or pre-session preparations.
Interested candidates should submit the following:
Submit paperwork to:
Legislative Service Center
106 11th Ave. SW, Suite 2400
Olympia, WA 98501
Attn: Personnel or e-mail to:
Screening will begin immediately and this recruitment is open until filled.
Interviews will be granted to candidates most closely matching the hiring criteria.
LEG-TECH is an equal opportunity employer.
Contact Mike Rohrbach
Director, Legislative Service Center
106 11th Avenue SW, Suite 2400
Olympia, WA 98501
Representative Zack Hudgins (D) - Chair
Senator Marko Liias (D)
Representative Matt Boehnke (R)