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Leg-Tech Careers

Available Positions

Infrastructure Engineer

IT Customer Support Temp​​​

Infrastructure Manager​​​

Zoom ​Technical Assistant - Session​​​

IT CUSTOMER SUPPORT TEMP
SALARY:$18.00 - $25.00 Hourly​
CLOSING DATE:10/6/2021 5:00 PM

Screening will begin immediately; therefore, we encourage you to submit your application materials as soon as possible. The Hiring Manager reserves the right to close the posting at any time once a selection has been made.

This is a temporary position starting as early as November 1 and lasting approximately 16 - 20 weeks​

The Legislative Service Center, also known as LEG-TECH (pronounced 'LEDGE-TECK'), is the dedicated technology solutions provider for the Washington State Legislature. We are a team of dedicated professionals passionate about technology and providing world-class I.T. support to our valued customers in the Legislature. Whether it takes the form of hardware and software troubleshooting, application development, training, or network services, we support a connected Legislature!

The Customer Support Group is the face of the organization. We are looking for an enthusiastic Customer Support Intern to augment our Service Desk phone support team during the legislative session. In this position, you will provide hardware/software troubleshooting and general end-user support to all LEG-TECH customers. From assisting our state lawmakers with hardware and software upgrades to working with new hearing room systems to managing I.T. assets, every day brings fresh challenges.

To find out more about LEG-TECH, please visit our website.

Duties

You Will Have an Opportunity to:

  • Provide direct I.T. phone support to Legislative staff who work both on and off the Capitol campus. 
  • Demonstrate your commitment to world-class customer service by providing timely resolutions to complex customer issues.
  • Leverage your technology knowledge to meet changing and diverse business needs.
  • Share your customer knowledge and experience with others in the organization.
  • Leverage the skills and talents of your dedicated colleague teams in support of providing a personalized customer service and support experience.
Our Ideal Candidate:
  • Combines enthusiasm with a passion for technology.
  • Demonstrates excellent people skills and sensitivity when working with diverse customers who have different and competing needs.
  • Can multi-task with composure while dealing with multiple simultaneous customer issues and priorities in a fast-paced environment.
  • Is organized and methodical yet flexible enough to handle shifting priorities in situations that aren't clear-cut.
  • Can process new and complex information and collaborate with customers and our technical staff when troubleshooting resolutions calmly.
  • Can effectively troubleshoot all types of Windows computer issues, both over the phone and in person.
  • Conveys a professional demeanor in dress, appearance, attitude, and strong communication skills (verbal and written).
  • Is team-oriented, confident to reach out when help is needed.

Qualifications

  • Experience adapting to client needs in a customer service capacity
  • Experience solving other users' problems with Windows desktop, Microsoft Office products, cell phones, and "the Internet."
  • Ability to keep an even and polite temperament even under demanding situations.
  • Strong verbal speaking and listening skills, can move patiently but efficiently at the speed of different clients. Most of your support will be provided by phone.  
  • Strong computer troubleshooting skills and patience, can recognize patterns from limited information
  • Ability to work independently in a fast-paced, team environment, yet take direction from others Be able to work on-site in a healthy manner per current Thurston County guidelines
  • Ability to remain nonpartisan, polite, and professional at all times.  

Supplemental Information

Interested persons should submit the following:

  • A letter of interest describing applicable qualifications and experience.
  • A résumé detailing the name(s) of employer(s), length of employment, position titles, and scope of responsibilities.
  • In one page or less please answer the following questions...
    1. What do you find most enjoyable about working in customer service?
    2. Describe your ability to support customers in a fast-paced, results-oriented environment. How do you set priorities, use resources, and follow up on commitments?
    3. What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position.
    4. Describe your most challenging professional experience. Explain why and what was done to meet the challenge successfully.
    5. Describe your approach to troubleshooting technical issues.
    6. How might these speed results in the image below impact a user's remote work capabilities? 
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N​ote:Access to some Legislative buildings require written proof of full vaccination. Please reference this DOH document for information about the different documents that can be provided. Do not send documents with application, they will be requested at a later step in the recruitment process.

Submit paperwork to:

Legislative Service Center (LEG-TECH)

106 11th Ave. S.W., Suite 2400

Olympia, WA 98501

Attn: Personnel or e-mail to:

Personnel@legtech.leg.wa.gov

Note: Access to some Legislative buildings require written proof of full vaccination. Please reference this DOH document for information about the different documents that can be provided. Do not send documents with application, they will be requested at a later step in the recruitment process.

SELECTION PROCESS

The screening will begin immediately, and this recruitment is open until filled. Initial screening will be based solely on the information provided by the candidate.

Interviews will be granted to candidates most closely matching the hiring criteria.

LEG-TECH is an equal opportunity employer.




INFRASTRUCTURE ENGINEER
SALARY: $85,000.00 - $117,000​​.00 Annually
OPENING DATE: 08/30/2021​
CLOSING DATE: 09/24​​​/2021 5:00 PM

Description

Screening will begin immediately, therefore we encourage you to submit your application materials as soon as possible. The Hiring Manager reserves the right to close the posting at any time once a selection has been made.

LEG-TECH is an equal opportunity employer.

Starting salary is between $85,000 and $117,000 annually depending on qualifications.

The Legislative Service Center, also known as LEG-TECH (pronounced 'LEDGE-TECK') is the non-partisan technology solutions provider for the Washington State Legislature. We are a team of highly competent technology professionals committed to consistently meeting or exceeding customer and team expectations with innovative products and services. Our team is passionate about technology and aims to provide a world-class IT customer service experience. Whether it takes the form of back-end infrastructure services, hardware and software troubleshooting, application development, supporting our hybrid cloud/on-premise environment, direct front-line customer support, help desk or training, we support a connected Legislature.

LEG-TECH offers competitive salaries, a comprehensive benefits package, flexible work schedules, and colleagues who truly enjoy what they do. Currently, LEG-TECH is working 100% remotely.

Duties
Some of the Things You Will Enjoy Doing:​

  • Leveraging your skills and talents to support our data and application hosting infrastructure, which includes high availability, security, backup and recovery, performance tuning, capacity planning, and implementing solutions to improve system stability and quality.
  • Working hand in hand with our software development team to design, build, and deploy custom software solutions. Providing expert consultation in terms of database and application infrastructure design, security, performance optimization and deployment strategies.
  • Supporting the software development lifecycle using modern DevOps tools, techniques and processes to deploy database and application changes. Serves as a liaison between application development teams and operational infrastructure teams.
  • While the emphasis of this job is on data management you will have the opportunity to learn and contribute to other infrastructure needs, including web application management, software release processes and cloud technologies.
  • Working to continuously improve our existing systems using process standardization and automation. You will have opportunities to use emerging technology and cloud platforms.
  • Participating in LEG-TECH project teams where your expertise and skills in data management, application management or DevOps will be used to translate customer requirements into effective solutions.
  • Collaborating with customers and other LEG-TECH staff to identify requirements, establish mutually agreed upon outcomes, and plan for and implement changes to systems.
  • Independently managing your own workload in a fast-paced, business critical environment. Proactively identifying your own support needs and seeking out collaboration to solve potential issues before they impact customers or teammates.

Our Ideal Candidate:

  • Has proficiency in Microsoft SQL Server administration. Including: installation, configuration, troubleshooting, performance management and backup/recovery.
  • Has proficiency in relational database design, data reporting and data security.
  • Has an understanding of the Agile development methodology and is excited to participate in Scrum-driven projects with our software development teams.
  • Has experience automating repetitive tasks and is interested in DevOps practices and supporting the application development lifecycle.
  • Has experience managing application hosting infrastructure such as IIS.
  • Is customer focused. Uses customer expectations to define what success looks like for their systems. Makes clear commitments. Sets goals and strives to achieve them. Challenges the status quo in the interest of adding customer value to all we do. Strives to “get to yes.”
  • Displays a strong sense of ownership in the systems they are expert in. Speaks with confidence about those systems, provides plans and solutions, identifies recommendations and impacts, holds themselves and others accountable for the performance of their domains.
  • Is big picture oriented and accountable for system performance and reliability. Proactively creates plans for updates, migrations, root cause analysis, all other activities related to their systems. Sees all problems with the system through to successful resolution.

Qualifications

Required Qualifications

  • Minimum 3 years of work experience as a Database Administrator, DevOps Engineer, Infrastructure Engineer, or equivalent role.

Desired Qualifications

  • Minimum 3 years of work experience managing Microsoft SQL Server.
  • Minimum 2 years of work experience with automation or scripting with Microsoft PowerShell or equivalent.
  • Minimum 2 years of work experience working with DevOps tools in a Microsoft environment.
  • Minimum 2 years of work experience supporting application infrastructure or websites.
  • Minimum 1-year experience with cloud technologies such as Azure or AWS.

This position may require long hours or weekend work during the legislative session, special session, and/or pre-session preparations.

Supplemental Information

Interested persons should submit the following:

  • A letter of interest describing applicable qualifications and experience.
  • A résumé detailing the name(s) of employer(s), length of employment, position titles and scope of responsibilities.
  • Answers to these supplemental questions:
    1. Describe your ability to perform in a fast-paced, results-oriented environment. How do you set priorities, use resources, and follow-up on commitments?
    2. What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position.
    3. Describe your most challenging professional experience. Explain why it was challenging and what you did.
​​ Submit paperwork to:
Legislative Service Center (LEG-TECH)
106 11th Ave. SW, Suite 2400
Olympia, WA 98501
Attn: Personnel or e-mail to:
Personnel@legtech.leg.wa.gov

SELECTION PROCESS

Screening will begin immediately and this recruitment is open until filled. Initial screening will be based solely on the information provided by the candidate.

Interviews will be granted to candidates most closely matching the hiring criteria.

LEG-TECH is an equal opportunity employer.




INFRASTRUCTURE MANAGER
SALARY: $100,000.00 - $146,088.00 Annually
OPENING DATE: 10/01/2021​
CLOSING DATE: 10/29​​​/2021 5:00 PM

This recruitment will be open until filled. The hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible.

Our mission is to create a seamless, digitally connected Legislature serving the citizens of Washington State. We have a keen focus on delighting our customers, keeping our team happy and working with new and exciting technologies! The Legislative Service Center, also known as LEG-TECH, is the non-partisan technology solutions provider to the Washington State Legislature. Our goal is to provide a gold standard customer and team experience. Our work is engaging and rewarding, and you’ll work in a team that is talented and dedicated to continuous improvement in delivering great products and services to our customer and ourselves. Our team is based in Olympia, Washington on the beautiful Capitol campus.

If you are a leader and experienced technologist who enjoys working with on-premise and cloud platforms; applying best practices and creative approaches to strengthening the fundamentals of IT service management; and leading a team with autonomy and influence balanced with the right amount of process and structure, you may be a great fit for our team, and we’d love to hear from you! LEG-TECH practices a collaborative leadership team style and provides an excellent compensation package with a sustainable work life balance.

Our culture is built on continuous improvement, teams working together to achieve shared outcomes, thoughtful and caring candor, and a craftsman approach to personal development. This position will directly supervise our team of ten infrastructure engineers and system administrators and reports to our Senior Manager of Infrastructure & Cybersecurity. Note: This is a hybrid work position. Remote work is supported and encouraged. Occasional on-site presence will be required but predictable. We rely on leadership discretion to determine when team, colleague, and customer interactions should occur in-person.

To find out more about LEG-TECH please visit our website.

Duties

Key Responsibilities

  • Manage the infrastructure and operations program
  • Manage infrastructure project delivery and communication working with other functional areas as needed
  • Develop short and long-term planning recommendations for technology infrastructure solutions
  • Ensure optimum infrastructure capacity for performance and sustainability
  • Implement and manage a comprehensive integrated ITSM landscape based on best-practice processes, disciplines, and related toolsets
  • Develop and manage technology roadmaps and spending plans
  • Analyze and mitigate service delivery risks and propose opportunities for improvement
  • Identify and recommend strategies to mitigate role, knowledge, skills, and competency gaps
  • Manage team members job performance, career growth, and skills development
  • Develop budgets and provide recommendations to optimize the total cost of IT
  • Purchase and manage infrastructure hardware and software assets and licenses
  • Establish and maintain effective, professional vendor relationships
  • Define fact-based metrics to assess, monitor, and improve IT performance
  • Identify continuous improvement opportunities that enhance the customer experience
  • Identify and prioritize the highest value initiatives

Qualifications

Minimum Qualifications

  • 5+ years working with enterprise technology platforms
  • 3+ years of direct management experience in a technology role
  • Demonstrated success leading teams, including hiring, and managing performance
  • Experience planning and managing infrastructure programs and projects
  • Possess a growth mindset and a passion for learning and continuous improvement
  • Working knowledge of contemporary IT architecture and concepts
  • Ability to take initiative and prioritize tasks and good time-management skills
  • Awareness of, or working experience with, ITSM concepts and frameworks
  • Knowledge of basic cybersecurity principles and how they apply to infrastructure
  • Must be eligible to work in the United States without VISA sponsorship

Preferred Qualifications

  • Collaborative partnership style and demonstrated capacity for indirect influence
  • with DevOps concepts
  • Knowledge of server and storage techniques, including virtualization and cloud solutions
  • Awareness or knowledge of basic networking principles
  • Interest in, or experience with, infrastructure as code

Skills

  • Strong oral and written communication skills, including presenting to leadership teams
  • Ability to deliver fact- and evidence-based clear and concise communication
  • Excellent project management, organization, and team collaboration skills
  • Excellent facilitation, collaboration, negotiation, and presentation skills
  • Ability to anticipate risks, close gaps, and devise solutions based on fact-based root causes
  • Keep stakeholders well informed of progress and critical decisions during problem resolution
  • Strong team leadership skills

Supplemental Information

To be considered for this position, you will need to:

  • Attach a Letter of Interest that addresses how your experience qualifies you for this role.
  • Attach a Resume that clearly documents your work history and accomplishments that make you a viable and competitive candidate for this position.

Note: Failure to attach a letter of interest and resume will disqualify your application from further consideration.

Access to some Legislative buildings require written proof of full vaccination. Please reference this DOH document​ for information about the different documents that can be provided. Do not send documents with application, they will be requested at a later step in the recruitment process.

You are welcome to include your name and pronouns in your material to ensure we address you appropriately throughout the application process.

Submit paperwork to:

Legislative Service Center (LEG-TECH) 106 11th Ave. SW, Suite 2400 Olympia, WA 98501 Attn: Personnel or e-mail to: Personnel@legtech.leg.wa.gov

SELECTION PROCESS

Screening will begin immediately and this recruitment is open until filled. Initial screening will be based solely on the information provided by the candidate.

Interviews will be granted to candidates most closely matching the hiring criteria.

LEG-TECH is an equal opportunity employer.