This study will evaluate the ferry system's management and staffing structure, to identify improvements to the management structure that more effectively address challenges presented by the system's changing operating environment. It will evaluate whether decisions are made at the appropriate level to meet vessel and terminal performance measures, and whether a different organizational or management structure would help improve efficiency and effective operations. The study is guided by the JTC, and is supported by a staff workgroup from the legislature, the ferry system, and the Governor's office.
Budget: $109,000
Consultant: Matrix Consulting Group, Ltd from Palo Alto, CA
Schedule: Consultant began work August 26, 2011; draft final report January 2, 2012
JTC Staff: Gene Baxstrom lead; Mary Fleckenstein, back-up
HTC and STC Staff: Debbie Driver and Kelly Simpson​

Update to JTC on January 4, 2012
Ferry Management Organization Study Summary​

Presentation to JTC on December 7, 2011
Evaluation of WSF Management and Organization Structure presentation
DRAFT Findings and Recommendations - WSF Management Study

Presentation to JTC on October 19, 2011
WSF Management Organization Structure Study presentation  

Staff Workgroup Meeting - August 29, 2011  
Matrix presentation     
Revised Technical Scope of Project